1. Introduction

At Galactic Traders, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, online store, and related services.

By using our website or providing your personal information, you consent to the collection and use of your data in accordance with this policy.

2. Information We Collect

We may collect and process the following types of information:

2.1 Personal Information

When you register, place an order, or contact us, we may collect:

Your full name

Contact details (email address, phone number, delivery address)

Billing information (payment confirmation, invoices)

Login credentials (username and password)

Any correspondence or communication with us

2.2 Non-Personal / Technical Information

When you browse our website, we may automatically collect:

Your IP address

Browser type and device information

Date, time, and pages visited

Cookies (for improving user experience and website functionality)

You can adjust your browser settings to refuse cookies, but some site features may not function properly.

3. How We Use Your Information

We use your information to:

Process and deliver your orders

Confirm and track your payments

Communicate with you about your orders, products, and promotions

Improve our website, services, and customer experience

Detect and prevent fraud or unauthorized activity

Comply with legal obligations

We will never sell or share your personal data with advertisers or unrelated third parties.

4. Sharing of Information

We only share information when necessary to fulfill our service obligations, such as with:

Delivery companies (e.g., Aramex, Pudo, PostNet) – to deliver your orders

Payment processors or banks – to confirm and process your payments

IT and hosting providers – to maintain secure and reliable website operations

Authorities or regulators – when required by law or to enforce our terms

These third parties only receive the information required to perform their specific functions and are obligated to handle it securely.

5. Data Security

Your privacy and data security are our top priority.
Galactic Traders uses secure servers and SSL encryption to protect all pages where personal or payment information is transmitted.

We take reasonable technical and organizational measures to safeguard your information from loss, misuse, or unauthorized access.
However, no online system can be guaranteed to be completely secure, and you acknowledge that data transmission over the internet is at your own risk.

6. Account Responsibility

It is your responsibility to protect your login details and password.
You are responsible for all activity that occurs under your account.
If you suspect unauthorized access, please contact us immediately so we can assist in securing your account.

7. Retention of Information

We retain your personal information only for as long as necessary to:

Complete transactions and fulfill legal or accounting requirements

Resolve disputes and enforce our agreements

Maintain accurate business and tax records

After this period, your personal data will be safely deleted or anonymized.

8. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

Access the personal information we hold about you

Request correction or deletion of inaccurate data

Withdraw consent for data processing (where applicable)

Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at [insert your contact email].

9. Links to Other Websites

Our website may contain links to external websites.
Galactic Traders is not responsible for the privacy practices, security, or content of these third-party sites.
We encourage you to read their privacy policies before providing any personal information.

10. Updates to This Policy

Galactic Traders may update or modify this Privacy Policy from time to time.
The latest version will always be available on our website, and any changes take effect immediately upon posting.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Galactic Traders
Email: [email protected]
Phone: 072 678 4133
Website: www.galactictraders.co.za